Hydro Epic, Inc. ("HEI") warrants all surfboards manufactured by Hydro Epic on or after January 1, 2007 against leakage or breakage caused by defects in material or workmanship for a period of 90 days from date of purchase unless otherwise specified on the product. If a product is found to be defective HEI, in its sole discretion, will as its sole remedy, replace or repair the defective product. HEI will not be responsible for any direct or incidental coats, losses, or damages incurred as a result of the use of the product.

This warranty is subject to the following limitations in addition to any imposed by virtue of local, State or Federal law:

1. The Warranty applies only to products manufactured by Hydro Epic which bear a valid serial number and sold through authorized dealers.
2. All products MUST be returned to the factory for failure analysis to be eligible for repair or replacement by HEI. All items returned must bear a valid return authorization number.
3. Products must be shipped freight prepaid and insured. HEI assumes no liability for damage in shipment, and shipping charges are not refundable.
4. The following are specifically excluded from coverage under the Warranty:
1. Damage caused by misuse abuse or neglect, including failure to properly tighten the plug, damage or omission of the cloth or o-ring, cross-threading or loss of the plug, use without a plug.
2. Damage incurred while participating in professional competitions.
3. Normal wear and tear
4. Damage caused by anything other than defects in workmanship or materials.
5. Damage cause by use of solvents, adhesives, repair kits.
6. Damage to HEI products caused by non HEI products.
7. Damage caused by use of experimental or home made fins.
8. Any and all claims for consequential or incidental damages.
9. All coverage to this warranty is void if any modification or alteration has been made to the product including mounting or attempting to mount fins not matched to the fin boxes supplied, modifications to the fin boxes supplied, or the use of experimental or modified fins or fin mounting systems.
10. Repaired or replacement products are covered for the remainder of the original warranty period only.
11. All warranty claims must be accompanied by the original purchase receipt from a Dealer authorized to sell that brand of surfboard. Receipt must clearly identify the Dealer, and must show the board ID# and date of purchase.clearly identify the Dealer, and must show the board ID# and date of purchase.
12. HEI product is not covered by verbal warranties.
13. Impact with rocks, coral, sand other surfboards or surfers, or any other impact – related damage is not covered by this warranty.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY LIMITED TO THE DURATION OF THE HEI WRITTEN WARRANTY. WITH THE EXCEPTION OF ANY WARRANTIES APPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND OBLIGATIONS OF MANUFACTURER OR SELLER.

Getting Your Board Repaired:

GUIDELINES – Covered Items:

• Structural cracks or breakage in the deck, rails, or hull. Board takes on water. Caused by a defect, not abuse.
• Lamination failure in deck or hull.
• Leakage around plug due to improper cement adhesion.
• Leash pin (located in plug) failure.
• Paint chipping or peeling (no impact apparent).
  

BOARD TAKES ON WATER

• Dry the exterior completely.
• Open the plug and remove the o-ring and fabric.
• Invert the board and shake it ? Does it leak? if the board took on water in the ocean, it must be immediately rinsed out with fresh water and then allowed to dry out with the plug removed.
• After cleaning and rinsing with fresh water, dry exterior completely.
• Inspect the deck and rails for cracks. If none are visible it is very likely the plug was not properly sealed.
• Carefully remove and inspect the plug, cloth, and rubber gasket. – SAVE these.
• If the cloth was wrinkled or missing, or the rubber gasget is damaged or missing, chances are your board is fine. Call your dealer or Hydro Epic for a replacement gasget.
• If this does not appear to be the problem, or if cracks are visible, proceed to leak test.

STRUCTURAL LEAK TEST (two people required)

• Pour a cup of fresh water into the board and roll it around so both rails get wet from the inside.
• Place your mouth over the plug to make an airtight seal. Take a deep breath through your nose, blow into the board., and hold it so the board stays under a slight pressure.
• Have a friend check the rails and deck for any water bubbles.
• If found, circle the area with a crayon, pencil, or mark with masking tape.
• Drain and dry the board and prepare it for shipment

Three steps to great service:

STEP ONE - Is this a valid claim?

Was the product purchased in the last 3 months?

If YES, continue.

Did you buy it new from an authorized Dealer?

If YES, continue.

Does the damage look like it was caused by a defect in workmanship or materials? (See guidelines below).

If YES, continue.

If the board leaked, was it immediately flushed out with fresh water?

If YES, continue.

Does the damage appear to be from an impact, abuse, negligence, or reactions to heat, solvents, adhesives, and attempts to repair it?

If NO, continue.

STEP TWO - Show it to the dealer

If the Dealer agrees it could be a Manufacturer’s defect, contact us. Note: If you can send us digital photos we may be able to save you the freight. If not, you will need to ship it back to the factory after taking the following steps:

• Remove fins.
• Remove all wax from the board.
• Replace the plug and o-ring.
• If you are not sure how to pack it for shipping, call us!

STEP THREE - Ship IT!

• Call (760) 494 – 0378 and ask for customer service.
• Describe the problem and obtain RA #.
• Ship the product immediately!
• Include original receipt, and mark problem areas on the board.
• Write the Board # and RA # immediately below your return address or on the shipping label on the outside of the box.

Ship to:

HYDRO EPIC SURFBOARDS
PO Box 501164
San Diego, CA 92128
Att: Warranty

Hydro Epic Warranty Registration Form

You must complete the following Warranty registration form to validate your Warranty: